Replay IOSS webinar: Platforms, VAT and returns of goods

Platforms, or 'electronic interfaces', have been given a special place in the new VAT e-commerce rules in the EU. For certain transactions, the platform is deemed to buy and sell the goods.

In practice, we see that there are many variations in selling via platforms, resulting in different VAT requirements for the sellers and the platforms.
But what to do with the different VAT requirements and what happens if a customer doesn't accept the good, or returns the goods to the seller? It may give rise to question from the seller, the logistics service providers and the costumers.

In this webinar we focused on selling via platforms and returns of goods.


  • Ecommerce rules & IOSS
  • Special place of platforms
  • Returns of goods and effects
  • VAT requirements, implications and solutions